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Self Storage FAQ

Self Storage FAQ: Mission Storage

How can we help our customers navigate the self storage FAQs that come up during the rental process? At Mission Storage, we strive to make the self storage process as straightforward as possible, but we understand if you have some questions along the way. If you are new to the storage industry, you may want to run through the basics before browsing for a storage unit. And if you are new to Mission Storage, we’ve compiled a list of the self storage frequently asked questions we get most. Hopefully we will answer all your questions below, but if we do not, please do not hesitate to give us a call or send us an email! Read through our Self Storage FAQ below to learn more of the storage process at Mission Storage!

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Drive-up Storage Units

Do we require insurance when renting a storage unit?

Yes, at Mission Storage we require all tenants to have some form of insurance for their storage unit. You can provide proof of your own insurance as you are checking out, or you can purchase one of our select insurance plans. We offer a few different options, so you are able to choose the best for your situation. Ask one of our storage experts at any of our storage facilities which plan would best suit your needs.

Are locks provided or sold on site?

Yes, we sell a wide selection of storage supplies—including locks—in our storage offices. Choose from packing and moving supplies that include box cutters, packing tape, furniture covers, locks and more at any of our facility’s offices today!

How do I pay my bill online?

Navigate to the top of our website, and you will see a button that says “Pay Bill.” Click this button to login to your account. From here, click on the storage unit in your account that you wish to pay the bill for. You can also choose to prepay for your upcoming month’s bill.

How do I reach someone after hours?

If you have an urgent issue after business hours, please call any of our property’s office numbers, and press 1 to speak with a representative. Our facility’s phone numbers are as follows: Zia Stor-All (575)-392-0020; Zia Stor-All Annex (575)-392-0020; Mission Storage – Hernando (352)-341-3300; Mission Storage – Crystal River (352)-436-1794.

You can also submit a contact form through our website’s contact page. Additionally, there is a chat button on the website that can support you. Feel free to call or send us an email at any time!

Can I rent short term?

Yes, our storage facilities offers convenient month-to-month rental arrangements. At Mission Storage, you will never be stuck in a long-term contract. Rent for a month, a few months, or find your long-term storage solution with us.

What discounts do you offer?

Currently, our storage facilities offers a variety of storage discounts. Customers ages 65+ can receive our Senior Discount of 5% off monthly. Active duty military members can receive 10% off monthly. Thank you for your service! Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental. Visit our storage discount page online for more information. 

Do you have movers?

No, currently our storage facilities do not offer any type of moving service. We do, however, list our Neighborhood Friends, local businesses we support, at the bottom of each storage facility’s rental page. Look through each storage facility’s list of Neighborhood Friends to find a local mover near you today.

Do you have truck rentals?

No, currently our storage facilities do not offer any truck rental service. We do, however, list our Neighborhood Friends, local businesses we support, at the bottom of each storage facility’s rental page. Look through each storage facility’s list of Neighborhood Friends to find a local truck rental service near you today.

Do you have storage auctions?

Yes, our storage facilities do hold storage auctions. Auctions of storage units occur after fulfilling the state lien law procedure of someone who has not made a payment on their unit. Storage auctions aren’t our favorite side of the business, but they are a part of it. Storage auctions will be held online at, a free self storage auction directory offering real time auction listings, alerts, tools, how-to resources and more. Simply visit the site, and entire the zip code of our storage facility to check-in on any of our current storage auctions.

Can I live or sleep in a storage unit?

No, living in a storage unit is prohibited by various local and federal housing laws. Additionally, living in a storage unit is considered extremely unsafe. Storage unit doors lock from the outside and do not have running water to support a residence.

What storage unit size do I need?

At Mission Storage, we offer a variety of storage unit sizes to meet any renter’s needs. Depending on the amount of items you are looking to store, how long you are looking to store, and what you are trying to store, different storage unit sizes might serve you better. Our online storage calculator can give you a storage unit size recommendation based on the objects you enter. Simply input any items you plan on placing in your storage unit, and this convenient calculator will provide you with an estimate as to how much storage space you will need. Use this estimate as a reference to selecting your correct storage unit.

When I rent online, can I access my storage unit right away?

Yes. When you rent a storage unit through our contactless storage rentals you are able to access your storage unit immediately once you receive your confirmation email. The online rental process lets you choose your storage unit and pay for it within minutes – it’s that simple. Once the transaction is completed, you can move into your storage unit right away.

Can I access my storage unit at any time?

No, but our storage facilities do offer gate hour access to storage units. Our facility’s gate hours are as follows:

  • Mission Storage – Crystal River: 6:00am-10:00pm
  • Mission Storage – Hernando: 24hr
  • Zia Stor-All: 24hr
  • Zia Stor-All Annex: 24hr

Did We Answer Your Self Storage FAQ?

At Mission Storage, we don’t want there to be any confusion when you are entering a rental agreement with us. If you have a question that is not answered above, please call or email our storage facility today for a direct, professional response. We look forward to hearing from you!

Mission Storage in FL and NM

Find your source of affordable storage units in Florida and New Mexico at Mission Storage! With 4 convenient locations to choose from, Mission Storage offers all of the storage amenities you could need. Choose from features such as convenient drive-up storage units, covered parking spaces, temperature-controlled storage units and more! Additionally, for your security, all storage units are housed within a fenced and gated perimeter, with 24 hour security camera monitoring and secure keypad access. Feel secure storing your personal items with Mission Storage. Call or email any of our facilities today, or stop by in person and chat with the team of storage experts at Mission Storage!

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Mission Storage – Hernando (FL) | Mission Storage – Crystal River (FL)Mission Storage – Odessa (FL)

Zia Stor-All (NM) | Zia Stor-All – Self Service (NM)